A real human during Krakow daytime hours.
Got a question before you book, want to flex a date, or planning a group trip? WhatsApp is the fastest way to reach us. Email works for anything that needs a longer answer.
Pick the fastest route.
WhatsApp us
Pre-booking questions, date changes, group sizes, anything urgent. We usually reply quickly during Krakow daytime hours.
WhatsApp: +48 731 604 922
Email support
Group itineraries, custom requests, partner enquiries. We reply within one business day.
Company details
- Legal entity
- Show Me Krakow
- Registered address
- Lipowa 3D, 30-702 Kraków, Poland
- Phone / WhatsApp
- 48731604922
Use a written thread for anything after booking.
Booking reference
Include the reference from your confirmation email, the experience name, date, guest name, and what happened.
Payment and operator record
We review the booking, Stripe payment status, cancellation window, and any local operator notes before giving an answer.
Clear next step
We aim to acknowledge booking complaints within one business day and give a clear outcome or next step within 14 days.
Most messages we get, answered in advance.
I want to change a booking date or guest count
Reply to your confirmation email with the new date or guest count, or message us on WhatsApp with your booking reference. Most simple changes are handled quickly when the operator still has availability. Tours include free cancellation up to 24 hours before the start time.
I need to cancel a booking
Tours include free cancellation up to 24 hours before the start time. Reply to your confirmation email or message us on WhatsApp with your booking reference and we'll confirm the refund status as soon as the operator and payment provider complete it.
My group is bigger or smaller than the page allows
Most experiences flex up or down. Message us on WhatsApp with your group size and the date you're looking at, and we'll confirm what's available before you book.
I want to plan a stag, hen or birthday weekend
Krakow VIP Night, the open-bar limo package and the party bus package are built for this. Message us on WhatsApp with your group size, dates and what you're after, and we'll point you at the right private format.
I have an accessibility or dietary requirement
Mention it in the booking notes or message us first. Most workshops and walking tours are wheelchair accessible; food tours can flex around most diets if we know in advance.
I'm a partner or supplier and want to be listed
Email us with a short pitch and a link to your listing or website. Originals get a full walk-through with us before they go live; partner listings get an operator call, a reference check and a sample-booking review.