A real human, usually back within the hour.
Got a question before you book, want to flex a date, or planning a group trip? WhatsApp is the fastest way to reach us — email is fine for anything that needs a longer answer.
WhatsApp us
Pre-booking questions, date changes, group sizes, anything urgent. We typically reply within an hour during the day.
Email support
Group itineraries, custom requests, partner enquiries. We reply within one business day.
Most messages we get, answered in advance.
I want to change a booking date or guest count
Reply to your confirmation email with the new date or guest count, or message us on WhatsApp with your booking reference. Most changes are sorted within the hour. Free cancellation also applies up to 24h before.
I need to cancel a booking
Free cancellation applies up to 24 hours before the start time, full refund. Reply to your confirmation email or message us on WhatsApp — we’ll send the refund confirmation back the same day.
My group is bigger / smaller than the page allows
Most experiences flex up or down — message us on WhatsApp with your group size and the date you’re looking at, and we’ll confirm what’s available before you book.
I want to plan a stag, hen or birthday weekend
The Freedom Night package is built for this, but we can also build a custom multi-night plan. Message us on WhatsApp with your group size, dates and what you’re after — we’ll come back with options the same day.
I have an accessibility or dietary requirement
Mention it in the booking notes or message us first. Most workshops and walking tours are wheelchair accessible; food tours can flex around most diets if we know in advance.
I’m a partner / supplier and want to be listed
Email us with a short pitch and a link to your listing or website. We meet every operator before adding them — turnaround is usually a week.