Terms of Service

Show Me Krakow runs this site and handles your booking and payment. Each experience is delivered by a local operator, who is responsible for running the activity on the day.

Product pages and checkout summaries show the operator where we know it. The practical model is: booked through Show Me Krakow, fulfilled locally by the named operator, with Show Me Krakow support available before and after booking.

• Prices on the site are shown per person in Polish złoty (PLN) unless stated otherwise. The total at checkout includes any applicable taxes and fees; anything extra is settled separately with the operator.
• Payment is processed by Stripe. You can pay by card or any other method Stripe shows at checkout. We never see or store your full card number.
• Your booking is confirmed when Stripe accepts the payment and our booking system confirms the reservation.
• If payment succeeds but the booking fails to confirm in our booking system, we contact you quickly to either confirm the booking on a working slot or refund the payment in full.
• If you enter booking details but do not finish payment, we may save an unfinished checkout so you can resume it and we may send a recovery email with your booking-completion link. If you select the recovery offer option in checkout, that email may also include an offer for the same unfinished booking.
• A checkout recovery email does not reserve, confirm, or hold an experience for you. Availability, prices, and offers are only final when payment succeeds and our booking system confirms the reservation.

• Full refund - cancel at least 24 hours before the start time and you get a full refund.
• Inside 24 hours - refunds inside 24 hours are generally not possible because the operator is holding the slot for you.
• No-show - if you don’t turn up at the meeting point, the booking is treated as used and no refund is due.
• Some experiences have different terms - a small number of experiences may have stricter terms, and those are listed on the individual experience page before you book.

To cancel or change a booking, reply to your confirmation email or message us on WhatsApp. Refunds go back to the original payment method and typically appear within 5–10 business days.

• For refund requests, operator issues, or complaints after the experience, reply to your confirmation email or email info@showmekrakow.com with your booking reference, date, guest name, and a short description of what happened.
• We review the booking record, payment status, cancellation terms, and operator notes before giving an outcome.
• We aim to acknowledge booking complaints within one business day and give a clear outcome or next step within 14 days.
• If the issue concerns how the experience was run on the day, we coordinate with the local operator and keep you updated.

Occasionally an operator cancels or reschedules. If that happens we’ll offer you a new date that works, a different experience of similar value, or a full refund.

• Arrive at the meeting point at the time shown on your confirmation.
• Many experiences involve alcohol. You need to be of legal drinking age in Poland (18).
• Follow the operator’s instructions on the day.
• If you have accessibility or dietary requirements, tell us in advance so the operator can plan for it.

We take reasonable care in choosing operators and describing experiences accurately. Experiences are run by independent local operators who are responsible for the activity itself.

Beyond consumer rights that can’t be limited by contract, our liability for any booking is limited to the amount you paid for that booking.

Don’t use the site to disrupt bookings, scrape at scale, spam reviews, or impersonate someone else. We may cancel bookings we reasonably believe are fraudulent.

Use of the site is also covered by our privacy policy, including optional analytics tools such as Google Analytics and Microsoft Clarity when you allow improve site cookies.

These terms are governed by Polish law. If you and we can’t sort a dispute informally, you can take it to the competent courts in Poland.

We may update these terms from time to time. The version in force when you book is the version that applies to your booking.

Questions before or after booking: info@showmekrakow.com, or WhatsApp us. If you no longer want checkout recovery emails, use the unsubscribe link in that email or reply and ask us to stop.