Didn’t enjoy it? It’s on us.

1. Eligible bookings

• The guarantee applies to the Krakow Pub Crawl and the Tipsy Polish Food Tour only.
• The booking must be placed directly through the Show Me Krakow Bókun booking channel between 5 August and 4 September 2026, inclusive, using Europe/Warsaw time.
• A booking made during that window keeps the guarantee even when the tour takes place later.
• Bookings made through GetYourGuide, another marketplace, a reseller or a different booking channel are not included in this guarantee rollout.

2. How to use the guarantee

• Join the tour and give the experience a fair opportunity.
• If you have not enjoyed it, tell the host clearly before you leave or before the tour ends.
• Give the host your name and booking reference, or enough information for our team to identify the booking.
• The host records the request. Our support team may contact you to confirm the payment details needed for the refund.

3. What we refund

• We refund the full price paid through Show Me Krakow for the eligible guest’s tour ticket.
• For a group booking, the refund covers each guest who personally tells the host they did not enjoy the tour. One guest does not automatically claim for the whole group.
• The refund goes back to the original payment method and normally appears within 5–10 business days after processing.
• Purchases made separately during the tour, transport arranged independently and charges imposed by a customer’s bank are not part of the ticket refund.

4. What is not covered

• No-shows or guests who leave without telling the host before the tour ends.
• Guests unable to join or continue because they arrived too late, did not meet age or physical-ID requirements, or were refused or removed for safety, abusive behaviour or serious misconduct.
• Ordinary cancellation before the tour. The cancellation policy shown for the booking still applies separately.

5. Your existing rights

The Show Me Krakow Guarantee does not replace or reduce any mandatory consumer rights, cancellation rights or remedies that otherwise apply. If another applicable term gives you a better outcome, that term continues to apply.