A real human, usually back within the hour.
Got a question before you book, want to flex a date, or planning a group trip? WhatsApp is the fastest way to reach us. Email works for anything that needs a longer answer.
Pick the fastest route.
Most messages we get, answered in advance.
I want to change a booking date or guest count
Reply to your confirmation email with the new date or guest count, or message us on WhatsApp with your booking reference. Most changes are sorted within the hour. If your booking includes free cancellation, you'll see the exact deadline on the confirmation email.
I need to cancel a booking
Most listings include free cancellation — the exact window (typically up to 24 hours before the start) is on your confirmation email. Reply to that email or message us on WhatsApp with your booking reference and we'll send the refund confirmation back the same day.
My group is bigger or smaller than the page allows
Most experiences flex up or down. Message us on WhatsApp with your group size and the date you're looking at, and we'll confirm what's available before you book.
I want to plan a stag, hen or birthday weekend
Krakow VIP Night, the open-bar limo package and the party bus package are built for this. Message us on WhatsApp with your group size, dates and what you're after, and we'll point you at the right private format.
I have an accessibility or dietary requirement
Mention it in the booking notes or message us first. Most workshops and walking tours are wheelchair accessible; food tours can flex around most diets if we know in advance.
I'm a partner or supplier and want to be listed
Email us with a short pitch and a link to your listing or website. Originals get a full walk-through with us before they go live; partner listings get an operator call, a reference check and a sample-booking review.